 |
FAQ
|
How do I place an order? Orders may be submitted online using the "order" link above. You can also fax your order with map to 888-685-1495 All orders must be accompanied by payment and shipping information. Please enclose a map, cross street and sufficient location details. trstexas.com will not be responsible for inaccurate site locations due to incorrect or incomplete information. Please help us keep our prices low by adhering to these rules. You will be contacted only if there is a problem with your order. |
|
Do I need to provide Payment Information? All trstexas.com orders must be accompanied by payment information. Valid forms of payment are Visa, MasterCard, American Express. If you are ordering online, the transaction will take place on our secure servers, and the payment will be taken once the work has been completed and shipped. All prices are plus applicable tax (TX only). If you are faxing the order and do not feel comfortable faxing credit Card Information, Write "Please Contact" in the payment area and a representative of trstexas.com will contact you before processing the order. In order to set up an Account with , please contact us directly at 512-708-1880. |
|
What if I need help? You can contact Customer service Between 9:00 am and 5:00 pm CST via phone at 512-708-1880 or toll free 800-479-9228. Online Assistance is available 24 hours a day by e-mailing customer_service "at" trstexas.com |
|
Is my information secure? All payment information is inputted and transferred via our secure server. The information is encrypted, and remains on secure servers. If you have any concerns about the security of your data, please contact us at security "at"" trstexas.com . |
|
Do you sell my information? We respect your privacy. We will not sell or abuse in any manner the information you provide. If you have questions about the privacy if your information, contact us. |
|
I need hardcopies sent. How can I do that? If you would like hardcopies of your reports, we will need you to provide shipping information and a valid shipping account number and your preferred shipper. |
|
How can I order products for large sites? In some cases the project area you have is so large that we must charge more. Please provide us a detailed map of the area as well as any other pertinent information so we can provide a cost estimate. We will try our best to give you approximate coverage and turn around time. |
|
Can you invoice my company? It is possible. We generally ask that all new customers pay via credit card for at least 30 days. After this "trial period" you will be eligible to set up an account with TRS Texas. Please call and request a credit application, and fill it out fully. |
|
Can multiple people in my office order? Yes. When you have signed up as a user, you can log in to your account and there is an option to add users to the account. The added users can have a different shipping address, payment information. All the "sub" users will share the login information of the master account. If you would like the user to have a separate login and password, you should set up a separate account. |
|
How do I know if my order has been placed? You should receive an e-mail confirmation shortly after placing you order. If you do not, we may not have gotten your request. You can double check by using the "My Orders" link when you log into your account. This will show the status of all the orders your company has placed for the current year. |
back
to top
Home | Login | Services |About | Signup |FAQ | Why TRS? | Map My site
© TRS Texas 2001-2010
TRS Texas is a Texas Certified HUB.
TRS Texas provides Environmental Risk reports, Historic Aerial Photos, Air Photos, Historic Topographic and 7.5 min Topo Maps for the US. Our Regulatory Radius Reports are used by Environmental Pofessionals to determine risk and protect the buyer of commercial real estate as a CERCLA Innocent Landowner by making All Appropriate Inquiry. Our reports detail potential and known environmental concerns surrounding the subject property in compliance with ASTM E1527-05 and AAI requirements. Historic Aerials help determine prior land use, and aerial coverage will go back to the 1950's in most cases. For more information on TRS Texas please call us at 800-479-9228.
© TRS Texas 2001-2010
TRS Texas is a Texas Certified HUB.
TRS Texas provides Environmental Risk reports, Historic Aerial Photos, Air Photos, Historic Topographic and 7.5 min Topo Maps for the US. Our Regulatory Radius Reports are used by Environmental Pofessionals to determine risk and protect the buyer of commercial real estate as a CERCLA Innocent Landowner by making All Appropriate Inquiry. Our reports detail potential and known environmental concerns surrounding the subject property in compliance with ASTM E1527-05 and AAI requirements. Historic Aerials help determine prior land use, and aerial coverage will go back to the 1950's in most cases. For more information on TRS Texas please call us at 800-479-9228.